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Panviva has proven to be a valuable tool for organizations, addressing multiple challenges and enhancing various aspects of their …
Overview
What is Panviva?
Supercharge agent productivity with contextual guidance designed for compliance.
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What is Panviva?
Supercharge agent productivity with contextual guidance designed for compliance.
Entry-level set up fee?
- No setup fee
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
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- Integrations
- Competitors
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What is Panviva?
Deliver the knowledge your employees and customers need, in the channel they way from a single source of truth.
Panviva Features
- Supported: Document authoring
- Supported: Digital channels support
- Supported: Customer Self-Service
- Supported: Customizable
- Supported: CRM integration
- Supported: Agent Enablement
- Supported: Training and Onboarding
- Supported: Employee Performance Support
- Supported: Reporting and Analytics
- Supported: Feedback functionality
- Supported: Contextual help
- Supported: API integration
- Supported: Guidance
- Supported: Change Management
- Supported: Content and Authoring Permissioning
- Supported: Content Methodology
Panviva Screenshots
Panviva Video
We're redefining knowledge management, if you need a better way to support your employees and service your customers
Panviva Integrations
- Microsoft Teams
- CRMs
- IVRs
- Chatbots
Panviva Competitors
Panviva Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Accessible via browser |
| Supported Countries | United States, Europe and Australia |
Panviva Downloadables
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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Panviva has proven to be a valuable tool for organizations, addressing multiple challenges and enhancing various aspects of their operations. Users have reported that the software has reduced training time, improved productivity, and increased confidence within their teams. By providing easy access to essential information, Panviva has significantly reduced employee search time and improved onboarding efficiency. Moreover, the software offers key insights, tracks scripts, and provides advice to help businesses grow and maintain consistent answers across different channels such as websites, chatbots, and CRM systems. This ensures a seamless relationship with clients and contributes to enhanced customer satisfaction. Additionally, Panviva consolidates knowledge into one centralized platform, allowing for immediate access to information in a secure and efficient manner. It helps increase efficiency, reduce costs, and improve the digital and customer experience for organizations. With simplified processes and easy access to knowledge through chatbots and web portals, agents can focus on customers, providing a satisfactory experience while also minimizing errors. Complementing this, Panviva offers compliance tools for call center agents that aid in improving customer service levels while reducing call load and accelerating learning paths. Overall, Panviva has played an instrumental role in streamlining operations and driving success across a wide range of industries by addressing common pain points such as training inefficiencies, knowledge accessibility, compliance management, and process optimization.
Safe and Effective Tool: Users find Panviva to be a secure and reliable solution that offers accurate knowledge from a single source. It has been praised for improving the user experience by speeding up the learning process, reducing training times, and enhancing collaboration and productivity effortlessly.
Operational Security and Compliance: Reviewers appreciate how Panviva ensures operational security and compliance. They value the decrease in workload and the resulting improvement in process efficiency, sales performance, and customer relationships. Many users also mention that Panviva simplifies processes and promotes excellent customer service.
Accurate Information Delivery: Panviva is highly regarded for delivering precise, contextual, and consistent information that drives efficiency and enhances customer satisfaction. Users particularly appreciate its ease of use, support availability, and fast access to knowledge from any location.
Limited customization options: Some users have expressed dissatisfaction with the limited customization options in SupportPoint, such as the inability to customize fonts, font sizes, font colors, and formatting options. This has made it difficult for them to provide engaging content.
No backup system during application downtime: Several users have mentioned that when the SupportPoint application goes down, there is no backup system in place. This lack of redundancy can have a detrimental impact on their business operations.
Difficulty in sending feedback to different email addresses based on user roles: Users have expressed a desire to be able to send feedback to different email addresses based on user roles, such as claims or member services. Currently, they find it challenging to direct their feedback appropriately within the system.
Users of Panviva SupportPoint system have made several recommendations based on their experience with the software. The three most common recommendations are as follows:
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Consider engaging consultants for small organizations to complete the writing process. Users suggest that bringing in consultants can help streamline the content creation process and ensure that valuable information is included in the system.
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Users recommend speaking to the Panviva support team to see what resources are needed for a correct setup, allowing for a smoother transition.
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Users recommend requesting a demo for Panviva to see the features available within the software.
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